Our Policies

Please note that these policies are subject to change. For more detailed information or specific inquiries regarding cancellations, returns, and refunds, please contact our customer service team.

Cancellation Policy

  • You may cancel your order within 12 hours of placing the order if it is specific cuts of meat and 24 hours of placing the order for grocery items provided the items have not already been dispatched from our store.
  • To cancel your order, please contact our customer service team through the designated communication channels.
  • If the cancellation request is received within the specified timeframe, we will refund the full amount paid using the original payment method.
  • Cancellations made after the specified timeframe may be subject to cancellation fees or may not be eligible for a refund. Details will be provided upon cancellation request.

Returns Policy

  • We strive to ensure that our products are of high quality. If you are not satisfied with your purchase, please contact our customer service team within a specified timeframe, typically as soon as delivery is made.
  • Returns will be considered on a case-by-case basis, taking into account the nature of the product and the reason for the return.
  • To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when received.
  • Perishable products, such as fresh meat, may have specific return requirements due to health and safety regulations.
  • To request a return, please contact our customer service team and provide relevant details, such as the order number and the reason for the return.
  • If the return is approved, we may provide instructions for returning the product or arrange for a pickup.
  • The cost of return shipping may be borne by the customer unless the return is due to our error or a defective product.

Refunds Policy

  • Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund.
  • If the refund is approved, we will initiate the refund using the original payment method.
  • The time it takes for the refund to be processed and reflected in your account may vary depending on the payment method and financial institution.

Exceptions

  • Certain products may not be eligible for cancellation, return, or refund due to their nature, such as customized or personalized items.
  • Perishable products that are not properly stored or used after delivery may not be eligible for return or refund.
  • If a product is damaged or spoiled due to improper handling or storage after delivery, we may not be able to offer a refund.
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